Once we have received your item, you should receive your refund in 10-15 business days.

Please indicate the reason for returning.

The product(s) you purchase from can only be returned if:

  • The return is packaged and shipped in the original packaging
  • The product is still in new condition
  • You ship your product within 30 days of receipt of the original shipment

Once we have received your item, you should receive your refund in 10-15 business days. Customer is responsible for shipping charges for returns.

Your credit card or PayPal account will be credited and refunded once the item is received and inspected LESS our 20% restocking fee. Original shipping and handling fees are not refundable. For units that have been damaged after delivery, you may be charged an additional restocking fee of either 25% or 50% of the original purchase price based on the severity of damage. If we receive a return which has been damaged beyond repair, we may return the item to you without issuing a refund. Please indicate the reason for returning.

You can return the product to: 1049 North Oxford Avenue,
 Los Angeles,
 CA 90029 USA

rolla-companyYou should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.